Des Moines Water Works has been pleased to provide meter reading, billing, payment processing and general customer service to Pleasant Hill residents on behalf of the City of Pleasant Hill since 1999. Des Moines Water Works also maintains Pleasant Hill's water distribution system and provides Field Service.
If you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact Des Moines Water Works in one of the following ways:
Pleasant Hill residents are billed for the following services on their DMWW billing statement:
||Consumption measured in Gallons or Cubic Feet by water meter. See water rate table below.
||Consumption measured in Gallons or Cubic Feet based on the amount of water used.
Inside City: $10.00 water and $11.41 sewer
||48 gallon toter: $9.15 per unit per month
96 gallon toter: $9.89 per unit per month
|Recycling||$3.97 per month|
|Stormwater||$3.50 per ERU unit per month|
*Note: Availability charges represent the cost of making water and sewer services available to the customer, regardless of the amount of usage. This also included the administrative expenses incurred for maintaining the customer’s account.
Water Consumption Rates
|Inside City Water Rate||Outside City Water Rate|
|Step 1||$9.51 per 1,000 gallons up to 20,000 gallons||$16.31 per 1,000 gallons|
|Step 2||$8.03 per 1,000 gallons 20,001 or more gallons||Not applicable|
For example: If a residential account uses 5,000 gallons, it will be billed at $5.54 per 1,000 gallons (5 X $5.54 = $27.70). Note: this amount will be for water consumption only. It does not include sewer charges, solid waste, taxes, or any other charges that are presented on the Billing Statement.
|Type of Customer||Inside City Sewer Rate|
|Residential||$6.81 per 1,000 gallons|
|Commercial/Industrial Step 1: up to 20,000 gallons||$6.81 per 1,000 gallons|
|Commercial/Industrial Step 2: 20,001 or more gallons||$5.25 per 1,000 gallons|
|Outside City - Residential||$13.62 per 1,000 gallons|
Customers who are tenants of a property will be charged a $100 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final service date.
Termination and Restoration Fees
A $65.00 fee will be charged to all accounts when water service is terminated for non-payment. An additional $35.00 fee will be charged when the customer requests their water be restored outside of the field service hours listed below:
Normal Field Service Hours
Monday-Friday 7:30 am-6:00 pm
Saturday 7:30 am-3:30 pm
Penalties and Fees
|Penalty or Fee||Details|
|Delayed Payment Fee
||5% of the unpaid portion of all services on the current month's bill. When the delayed payment fee is charged, it will appear on your statement as "Account Delayed Payment Fee."
|Returned Check Policy
||Any check returned or any automatic withdrawal denied due to non-sufficient funds or closed account will incur a charge as provided by state law.
|Unauthorized Unmetered Use of Water||
$250.00 - $500.00
|Unauthorized Use of Hydrant||
$570.00 - $1,700.00
Irrigation Meters and Sewer Charges
Residential properties are required by Pleasant Hill city ordinance to have an irrigation meter installed. The irrigation meter usage is not billed for sewer. To acquire a permit and irrigation meter regulations, contact Pleasant Hill City Hall at (515) 262-9368.