Customer Service

Des Moines Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone:  (515) 283-8700, 7:30 am-5:00 pm, Monday-Friday
By E-mail:  customerservice@dmww.com or use this contact form.
In Person:  2201 George Flagg Parkway, Des Moines. Office hours 7:30 am-5:00 pm, Monday-Friday

Des Moines Water Works provides customer service to a number of communities in central Iowa. You may view information specific to your community by selecting the Rates and Service Areas page

Field Service Hours

Service Area Hours After Hour Fee
Des Moines,
Windsor Heights,
Pleasant Hill,
Unincorporated Polk County


Normal field hours
Monday–Friday, 7:30 am-6:00 pm
Saturday, 7:30 am-3:30 pm

None (included in the termination fee)

After hours
Monday–Friday, 6:00 pm-9:30 pm

$35 after hours fee
Area formerly known as
SE Polk Rural Water District,
Runnells,
Cumming,
Alleman

Normal field hours
Monday–Friday, 7:30 pm–3:30 pm

None (included in the termination fee)

After hours
Monday–Friday, 3:30 pm-9:30 pm
Saturday, 7:30 am-3:30 pm

$75 after hours fee

All Areas – Other hours Turn-on will be deferred to the next business day (unless deemed an emergency) Not applicable

background image