Whenever you have questions regarding your water service, water quality, billing statement or payment options, we encourage you to contact us in one of the following ways:
Emails sent to Des Moines Water Works will be addressed and responded to within one business day. Emails are not intended to be used for emergency situations. In case of emergency, please call (515) 283-8700, 24 hours a day, 7 days a week.
If you would like to share your recent customer service experience with a management representative, please complete this form.