Customer Service: 515.283.8700

Water Outages

There are two types of water outages: scheduled and emergency. Scheduled outages include outages required for maintenance, repair, or alteration of the system. Emergency outages include water main breaks or system damage.

In the case of a scheduled outage every attempt will be made to notify all affected customers. Typically crews will go door-to-door the day prior to the scheduled outage. If there is no answer a door hanger will be left.

Current Water Outages

  • Emergency
  • Scott Ave and SE 14th Ct

    From: 05/21 10:10 AM

    Notes: Water is off On Scott Avenue from SE 12th to SE 15th St ****Boil Advisory***** This is an important message from Des Moines Water Works REGARDING A BOIL ADVISORY. A water main break at Scott avenue and South east fourteenth court, has caused the water to be turned off for repairs ON Scott avenue from South east twelve street to South east fifteenth Street, and will be off for several hours. Please leave all faucets closed until you are notified that repairs are complete. Once pressure is restored you will be under a boil advisory order. As a precaution you should use bottled water or boil tap water for 3 minutes and let it cool before consuming or using for food preparation. Batheing and showering is considered safe. A boil water advisory will be in effect until water samples pass all required tests. You will be notified via this notification system when the boil advisory is lifted. Please share this information with others that may not be in the Code Red notification system. If you have any questions call Des Moines Water Works customer service a 2 8 3 8 7 0 0.

Main Breaks

If a main break occurs in your neighborhood, our crews work quickly to make the repair and restore water service. Due to the urgency of such situations, our crews make the repair process their top priority. Occasionally, this means water service may be interrupted for periods of time without prior notification.

When the Water Comes Back On

There will likely be air in your water service piping when the water is turned back on. It is a good idea to run water from a faucet that does not have an aerator screen immediately following a water outage. Bathtubs and hosed bibs are good candidates. Open faucets slowly to allow the air to escape. Air will make a spurting or hissing sound as it escapes through the faucet. Once the water is flowing, allow the faucet to run for a minute or two. The water may be cloudy at first due to air in the water or particles that dislodged as the pipes filled with water. This should clear fairly quickly. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact Des Moines Water Works dispatch center at 515.283.8772 for assistance.

If kitchen or bathroom faucets do not perform normally following a water outage it may be necessary to remove the aerator screen. Typically the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find. Reinstall the aerator and test performance of the faucet again. If you experience difficulties such as low pressure throughout the house following a water outage call Des Moines Water Works dispatch center at 515.283.8772 for assistance.

DSM H20

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Project H20

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