Customer Service: 515.283.8700

Water Outages

There are two types of water outages: scheduled and emergency. Scheduled outages include outages required for maintenance, repair, or alteration of the system. Emergency outages include water main breaks or system damage.

In the case of a scheduled outage every attempt will be made to notify all affected customers. Typically crews will go door-to-door the day prior to the scheduled outage. If there is no answer a door hanger will be left.

Current Water Outages

  • Scheduled
  • E Park Ave & Fairlane

    From: 09/17 9:36 AM

    Notes: E Park Ave from South Union St to SE 5th St, On Fairlane Dr from E Park to Parmer Dr, On Parmer Dr from Fairlane Dr to Dead End East (229 Parmer Dr) On E Hughes Avue from Fairlane Dr to SE 1st St On SE 1st St from E Hughes Cir to E Caulder Cir. On E Hughes Cir from SE 1st St to Dead End East (220 E Hughes Cir) On E Caulder Cir from SE 1st St to Dead End East(211 E Caulder Cir) and On SE 4TH Ct from E Park Ave to the Dead End South (3329 SE 4th Ct)

  • Scheduled
  • E Washington Ave & York

    From: 09/17 8:08 AM

    Notes: Water is off on E Washington Ave from E 14th St to E 13th St and On York St from E Jefferson St to Cleveland St.

  • Emergency
  • NW 2ND St & NE 66th Ave

    Notes: Boil advisory in effect: On North West 2nd street, from North East 66TH Avenue to 6985 North West 2nd Street

Main Breaks

If a main break occurs in your neighborhood, our crews work quickly to make the repair and restore water service. Due to the urgency of such situations, our crews make the repair process their top priority. Occasionally, this means water service may be interrupted for periods of time without prior notification.

When the Water Comes Back On

There will likely be air in your water service piping when the water is turned back on. It is a good idea to run water from a faucet that does not have an aerator screen immediately following a water outage. Bathtubs and hosed bibs are good candidates. Open faucets slowly to allow the air to escape. Air will make a spurting or hissing sound as it escapes through the faucet. Once the water is flowing, allow the faucet to run for a minute or two. The water may be cloudy at first due to air in the water or particles that dislodged as the pipes filled with water. This should clear fairly quickly. If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact Des Moines Water Works dispatch center at 515.283.8772 for assistance.

If kitchen or bathroom faucets do not perform normally following a water outage it may be necessary to remove the aerator screen. Typically the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find. Reinstall the aerator and test performance of the faucet again. If you experience difficulties such as low pressure throughout the house following a water outage call Des Moines Water Works dispatch center at 515.283.8772 for assistance.

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.