Customer Service: 515.283.8700

Service Lines

Des Moines Water Works (DMWW) wants to provide you information that clearly defines our services and procedures, so as our customer, we will be able to serve you in a timely and efficient manner.

It can be tricky to determine who is responsible for what when it comes to water service lines. DMWW is committed to serving you, and wants you to know exactly what we can do for you.

We are responsible for providing water to our customers and maintaining the water mains required to deliver water to homes and businesses. We also own the water meter used to measure how much water a customer uses.

You, the property owner, are responsible for the connection (tap) to the water main and the piping (service line) that carries the water from the water main to the water meter. You, as a customer, are also responsible to protect and provide access to the water meter.

When a problem occurs, DMWW will assist in determining the cause of the problem and the appropriate course of action.  Contact DMWW at 515.283.8700 if you need assistance.

In certain situations, customers may apply to stub and reuse their water service line. 

Water Service Line Coverage

Des Moines Water Works offers a low-cost water service line coverage program available through HomeServe USA (HomeServe). This optional coverage offers protection for water service line breaks for single-family residents in the City of Des Moines and Des Moines Water Works’ total service areas.

Many customers don’t realize the entire exterior water service line that connects your home with Des Moines Water Works’ water main is your responsibility as a homeowner. If you were unfortunate enough to suffer a break in this line, or discover an inoperable shutoff valve, it would be up to you to find a plumber and face potentially costly repairs. For more information on homeowners’ responsibilities, please visit Service Line Overview.

To provide homeowners with an option, Des Moines Water Works has selected HomeServe to provide homeowners with a plan that protects them from costs associated with repairs to their water service line. After a thorough evaluation process, the coverage provided by HomeServe was determined to be the most comprehensive coverage and tailored for Des Moines Water Works’ customers.

Des Moines Water Works has secured this optional policy coverage at an affordable price of $4.99 per month, which will be conveniently billed on Des Moines Water Works’ monthly statement. For more information on the program or to register for coverage, call TOLL-FREE 1-855-695-1493 or go online to www.dmwaterplans.com.

For more information on the water service line coverage available through HomeServe, visit HomeServe FAQ.

View a HomeServe testimonial from a Des Moines Water Works customer.

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.