Customer Service: 515.283.8700

Windsor Heights

Des Moines Water Works has been pleased to provide meter reading, billing, payment processing, and general customer service to Windsor Heights residents since 1989. Des Moines Water Works also maintains Windsor Heights ’ water distribution system and provides Field Service. Whenever you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone: 515.283.8700
In Person: 2201 George Flagg Parkway, Des Moines
Office hours: 7:30 am - 5:30 pm, Mon.- Fri.
customerservice@dmww.com

Windsor Heights website

Services Billed

Windsor Heights residents are billed for the following services on their billing statement:

Service Details
Water $4.48 per 1,000 gallons ($33.51 per 1,000 cubic feet)
Capital Improvement Fee $2.00 per 1,000 gallons ($7.48 per 1,000 cubic feet)
Sewer $4.00 per 1,000 gallons ($28.05 per 1,000 cubic feet)
Sewer Customer Service Fee* $2.90 per month
Recycling Program Curb It! Program - $3.19 per unit per month
Garbage Garbage $10.78 or house-side $17.37
Storm Water

$5.25 per unit per month (residential) 

$3.92 per unit per month (non-residential)

*Note: Sewer Customer Service Fee represents the cost of making sewer services available to the customer, regardless of the amount of usage. This also included the administrative expenses incurred by the City of Windsor Heights for maintaining the customer’s account.

Water Availability Fee

The water availability fee is added to every bill along with a water consumption charge. The availability fee varies depending on the meter size in the home or business. The vast majority of Windsor Heights households are equipped with 5/8 inch meters. Below is a list of meter sizes along with the respective availability fee.

5/8" 3/4" 1" 1.5" 2" 3" 4" 6" 8" 10"
$6.00 $7.00 $8.00 $14.00 $22.00 $45.00 $75.00 $75.00 $75.00 $75.00

Deposit

Customers who are tenants of a property will be charged a $85 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final- service date.

Termination and Restoration Fees

A $55 fee will be charged to all accounts when water service is terminated for non-payment. An additional $30 fee will be charged when the customer requests their water be restored outside of the field service hours listed below:

Normal Field Service Hours:
Monday-Friday 7:30 a.m.-6:00 p.m.
Saturday 7:30 a.m.-3:30 p.m.

Penalties and Fees

Penalty or Fee Details
Delayed Payment Fee 5% of past due bill at 30 days (applied to all charges except sales tax).
Returned Check Policy Any check returned due to non-sufficient funds or a closed account will incur a charge as provided by state law.
Unauthorized unmetered use of water $230.00
Unauthorized use of fire hydrant $570.00
Damaged water meter fees Varies depending on size of meter and replacement cost.

Sewer Charges and Secondary (Irrigation) Meters

Sewer charges are based on the consumption measured on the water meter, unless a secondary or irrigation meter has been installed.

Windsor Heights customers may install a secondary meter to measure water that does not enter the sanitary sewer system (for example, lawn irrigation or filling a swimming pool). Sewer charges are not applied to water measured on this secondary meter.

The City of Windsor Heights maintains the program for acquiring a secondary meter. The application for a “Sewer Charge Exemption” can be obtained at:

City of Windsor Heights
1133 – 66th St.
Windsor Heights, IA

All plumbing work must be done by a Des Moines-licensed plumbing contractor. The secondary meter must be a Neptune/Schlumberger meter with an Encoded Register.

After the plumber has installed the secondary meter, contact Des Moines Water Works at 515.283.8700 to have the meter reading device connected.

DSM H20

DSMH20 - DMWW Blog

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Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.