Customer Service: 515.283.8700

Pleasant Hill

Des Moines Water Works has been pleased to provide meter reading, billing, payment processing and general customer service to Pleasant Hill residents on behalf of the City of Pleasant Hill since 1999.  Des Moines Water Works also maintains Pleasant Hill's water distribution system and provides Field Service.

Whenever you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone: 515.283.8700
In Person: 2201 George Flagg Parkway, Des Moines
Office hours: 7:30 am - 5:30 pm, Mon.- Fri.
customerservice@dmww.com

Pleasant Hill website

Services Billed

Pleasant Hill residents are billed for the following services on their DMWW billing statement:

Service Details
Water Consumption measured in Gallons or Cubic Feet by water meter. See water rate table below.
Sewer Consumption measured in Gallons or Cubic Feet based on the amount of water used.
Availability* charge

Inside City $10.00 water and $9.53 sewer

Outside city $20.00 water  $19.06 sewer

Solid Waste 48 gallon toter: $8.97 per unit per month
96 gallon toter: $9.69 per unit per month

Recycling

Storm Water

$2.96 per month

$3.00 per ERU unit per month

*Note: Availability charges represent the cost of making water and sewer services available to the customer, regardless of the amount of usage. This also included the administrative expenses incurred for maintaining the customer’s account.

Water Consumption Rates

  Inside City Water Rate Outside City Water Rate
Step 1 $8.07 per 1,000 gallons up to 20,000 gallons $12.11 per 1,000 gallons
Step 2 $6.81 per 1,000 gallons 20,001 or more gallons Not applicable

For example: If a residential account uses 5,000 gallons, it will be billed at $5.54 per 1,000 gallons (5 X $5.54 = $27.70). Note: this amount will be for water consumption only. It does not include sewer charges, solid waste, taxes, or any other charges that are presented on the Billing Statement.

Sewer Rates

Type of Customer Inside City Sewer Rate
Residential $5.69 per 1,000 gallons or $42.56  per 1,000 cubic feet
Commercial/Industrial Step 1 – up to 20,000 gallons $5.69 per 1,000 gallons or $42.56 per 1,000 cubic feet

Commercial/Industrial Step 2 - 20,001 or more gallons

Outside City - Residential

Outside City - Commerical


$4.39 per 1,000 gallons or $32.84 per 1,000 cubic feet

$11.38 per 1,000 gallons or $85.13 per 1,000 cubic feet

$ 8.78 per 1,000 gallons or $65.68 per 1,000 cubic feet


Deposit

Customers who are tenants of a property will be charged a $85 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final- service date.

Penalty or Fee Details
Delayed Payment Fee 5% of past due bill at 30 days (applied to all charges except sales tax).

Unauthorized unmetered use of water

Unauthorized use of hydrant

$230.00

$570.00

Returned Check Policy Any check returned due to non-sufficient funds or a closed account will incur a charge as provided by state law.

Irrigation Meters and Sewer Charges

Residential properties are required by Pleasant Hill city ordinance to have an irrigation meter installed. The irrigation meter usage is not billed for sewer.  To acquire a permit and irrigation meter regulations, contact Pleasant Hill City Hall at 515.262.9368.

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.