Customer Service: 515.283.8700

Greenfield Plaza

Des Moines Water Works is an independently owned and operated public utility with a commitment to providing quality water in reliable quantities to the residents of Des Moines.

Whenever you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone: 515.283.8700
In Person: 2201 George Flagg Parkway, Des Moines
Office hours: 7:30 am - 5:30 pm, Mon.- Fri.
customerservice@dmww.com

Services Billed

Greenfield Plaza Benefited Water District residents are billed for the following services on their DMWW billing statement:

Service Details
Water Water availability fee and consumption which is measured in cubic feet by water meter. Water rates are calculated on daily usage. See charts below.
Sewer Availability $30.00 flat monthly fee

Water Availability

The water availability fee is added to every bill along with a water consumption charge. The availability fee varies depending on the meter size in the home or business. The vast majority of households are equipped with 5/8 inch meters. Below is a list of meter sizes along with the respective availability fee.

Greenfield Plaza (Outside City) — Availability Charges & Meter Sizes

5/8" 3/4" 1" 1.5" 2" 3" 4" 6" 8" 10"
$8.00 $10.00 $14.00 $35.00 $60.00 $150.00 $250.00 $250.00 $250.00 250.00

Water Consumption Rates

Des Moines Water Works Rate Schedule has three steps. Most residential customers use amounts of water that fall in the Step 1 rate amounts. Commercial businesses that use more water generally fall in Step 2 and Industrial accounts often use enough water to fall into Step 3. While your DMWW billing statement shows your water consumption in Cubic Feet instead of gallons, we hope you will find the conversions in the chart below to be helpful:

Average Daily Usage — Outside City Rate

Step Cubic Feet Gallons Cubic Feet Gallons
Step 1 0-668.40 cubic feet 0-5000 gallons $33.44 per 1,000 cubic feet $4.47 per 1,000 gallons
Step 2 668.41-2,005.21 cubic feet 5,001-15,000 gallons $25.13 per 1,000 cubic feet $3.36 per 1,000 gallons
Step 3 2,005.22 or more cubic feet 15,001 or more gallons $17.95 per 1,000 cubic feet $2.40 per 1,000 gallons

Deposit

Customers who are tenants of a property will be charged a $85 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final- service date.

Termination and Restoration Fees

A $55 fee will be charged to all accounts when water service is terminated for non-payment. An additional $30 fee will be charged when the customer requests their water be restored outside of the field service hours listed below:

Normal Field Service Hours
Monday-Friday 7:30 a.m.-6:00 p.m., Saturday 7:30 a.m.-3:30 p.m.

Penalties and Fees

Penalty or Fee Details
Delayed Payment Fee 5% of past due bill at 30 days (applied to all charges except sales tax).
Returned Check Policy Any check returned due to non-sufficient funds or a closed account will incur a charge as provided by state law.
Unauthorized unmetered use of water $230.00
Unauthorized use of fire hydrant $570.00
Damaged water meter fees Varies depending on size of meter and replacement cost.

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.