Customer Service: 515.283.8700

Berwick

Effective October 1, 2013, Des Moines Water Works began providing full water services to the Berwick Water Association. 

Whenever you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone: 515.283.8700
In Person: 2201 George Flagg Parkway, Des Moines
Office hours: 7:30 am - 5:30 pm, Mon.- Fri.
customerservice@dmww.com

Rates

Service Details
Water $4.00 per 1,000 gallons ($29.92 per 1,000 cubic feet)

Water Availability

Curb-It (recycling)

Flat rate of $4.00per month

Flat rate of $3.51 per month

 Deposit

Customers who are tenants of a property will be charged a $85 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final- service date.

Termination and Restoration Fees

A $55 fee will be charged to all accounts when water service is terminated for non-payment.  Service will be restored during the following times:

Non-Emergency Field Customer Service Hours:

Monday-Friday 7:30 a.m.-3:30 p.m.

For An Additional $70.00 After Hours Fee, Service Can Be Restored:

Monday-Friday 3:30 p.m.-9:30 p.m.
Saturday 7:30 a.m.-3:30 p.m.
During all other times, turn ons will be deferred to the next business day (unless deemed an emergency).

Penalties and Fees

Penalty or Fee Details
Delayed Payment Fee 5% of the unpaid portion of all services on the current month's bill. When the delayed payment fee is charged, it will appear on your statement as "Account Delayed Payment Fee."
Returned Check Policy Any check returned or any automatic withdrawal denied due to non-sufficient funds or closed account will incur a charge as provided by state law.

Damaged water meter fees

Unauthorized use of Hydrant

Varies depending on size of meter and replacement cost.

$570.00

Unauthorized unmetered use of water

$230.00

After Hours Field Fee (non-emergency) $70.00 Mon-Fri: 3:30 p.m.-9:30 p.m. Saturday: 7:30 a.m.-3:30 p.m.

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.