Customer Service: 515.283.8700

Payment Options

Login to your Online Account to pay by:

  • Electronic Check (no convenience fee)
  • Credit Card ($2.75 convenience fee)
  • Recurring Credit Card (no convenience fee)
  • Direct Pay (no convenience fee)

By Phone:  If you need assistance processing your payment, please call 515.283.8700. A Contact Center Representative is available to assist you Monday - Friday from 7:30 am to 5:00 pm.  Please note a $2.50 convenience fee will apply to credit card payments made by phone.

Pay Stations:  For your payment convenience, you may make your monthly payment at most local HyVee and Wal-mart stores. The pay station may charge a fee for this service; however, these fees are not collected by DMWW.

To take advantage of this convenient option, you must present your most recent billing statement at the time of payment. To avoid an interruption in service, termination notices (red statements) are not accepted at pay stations. You must make payment on termination notices at Des Moines Water Works’ office at 2201 George Flagg Parkway, Des Moines.

Des Moines Water Works’ billing system is not directly linked to each pay station. Please allow 10 days processing time for payments to be received by Des Moines Water Works. Your account is not credited until your payment reaches Des Moines Water Works.

Walk-Ins:  Payments are accepted at our general office located at 2201 George Flagg Parkway, Des Moines. The Contact Center is open Monday-Friday from 7:30 am-5:00 pm. There are no convenience fees for credit card payments made in person at our office.

Mail:  Our mailing address for payments is PO Box 9227, Des Moines, Iowa 50306-9227.

DIRECT PAY:  Tired of searching for stamps or want to avoid the hassle of remembering to pay your bill? DIRECT PAY is an automated payment program that automatically takes  payment from your banking account 10 days after the billing date. You will continue to receive a statement (mailed or electronic) so you will know in advance the amount of the payment.  Login to your online account to sign up electronically or print and return the attached DIRECT PAY sign-up form