Customer Service: 515.283.8700

Landlords

Recognizing that you, as a landlord, have unique customer needs, Des Moines Water Works has provided you with an electronic form to assist you in better managing your properties and protecting your interests. Because of the protection it affords you, landlords are encouraged to complete the form for each property you own or manage. You may also obtain hard copies of the form by contacting Des Moines Water Works at 515.283.8700.

You may request any or all of the following:

Lien Exemption

The code of Iowa 384.84(3) (d) & (e) protects the landlord from the possibility of a lien for unpaid DMWW water, or City of Des Moines charges which could include: sewer, solid waste, or storm water charges provided that:

  • The property is residential or commercial rental property where water service is separately metered and paid directly to the utility by the tenant, and
  • The landlord applies for the lien exemption by written notice, and the notice includes the name of the tenant, the address of the property, and date of occupancy.

Please note that DMWW must receive a new written notice on a residential property within thirty business days of a change in occupancy or change in ownership and on a commercial rental property within ten business days of a change in occupancy or change in ownership.

Iowa Lien Code

Request for Notice to Owner

By selecting this option you request to be notified by mail when a tenant is past due on his/her water bill.

By receiving notification, you may further encourage your tenant to pay his/her bill (or arrange for payment on his/her behalf) so you can avoid having the stop box operated and the potential for costly stop box repairs.

DMWW retains the right to operate and turn the stop box off if the tenant’s account becomes delinquent.

This option may be selected at any time during a tenant’s occupancy.

Change of Account - Owner Responsible

By selecting this option, Des Moines Water Works will not turn water service off when a tenant finals their account, but will instead transfer services to your name.  Water service remains on at the street.

Although you will be responsible for any metered or non-metered charges, this prevents the stop box from being operated and avoids the risk of costly stop box repairs.

DMWW retains the right to operate and turn the stop box off if account becomes delinquent.

This option may be selected at any time during a tenant’s occupancy.

Owner - Duplex

In accordance with Des Moines Water Works Rules and Regulations 505.9.4.1, duplexes shall install water service in one of the following ways:

  1. Install individual taps and individual meters for each living unit
  2. Install one tap and one meter to supply both living units*

*Option 2 -  If there is only one stopbox shared by multiple tenants, the account must remain in the owner's name.

Sewer, Solid Waste, and Storm Sewer Charges

City of Des Moines property owners should note city ordinance requires every property to be billed monthly for sewer customer service charges, stormwater, and solid waste, even if the property is not occupied or there is no active water service at the property. Des Moines Water Works also charges a meter availability if the property is connected to the main.  These charges are billed to the property owner on record.

Landlord Links

More Information

Frequently Asked Questions and Answers