Customer Service: 515.283.8700

Customer Survey

At Des Moines Water Works, we are serious about wanting to meet or exceed the needs of our customers. If you have questions, comments, or suggestions, please email us at customerservice@dmww.com.

If you would like to share your recent customer service experiences with a management representative, complete a brief survey below or contact Laura Sarcone, Director of Customer Service and Marketing at sarcone@dmww.com. 

Bi-annually, Des Moines Water Works formally surveys its customers to measure satisfaction and perceptions about our service. Called Voice of the Customer, the results of our most recent survey can be reviewed by clicking the following link.

June 2010 - Des Moines Water Works Voice of the Customer Survey Results

June 2014 - Des Moines Water Works Voice of the Customer Survey Results

Satisfaction Survey

Tell us about your recent experiences with Des Moines Water Works!

Scale: 1 = Strongly Disagree to 5 = Strongly Agree.

  1. Overall, I had a positive experience with DMWW.

  2. DMWW is highly responsive to my needs.

  3. DMWW’s employees are helpful and cooperative.

  4. DMWW is good at solving my problems.

Your comments are helpful in providing specifics about what we do well and highlighting areas where we could improve.

Optional Information

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.