Customer Survey
At Des Moines Water Works, we are serious about wanting to meet or exceed the needs of our customers. If you have questions, comments, or suggestions, please email us at customerservice@dmww.com.
If you would like to share your recent customer service experiences with a management representative, complete a brief survey below or contact Amy Kahler, Director of Customer Service and Marketing at kahler@dmww.com
Bi-annually, Des Moines Water Works formally surveys its customers to measure satisfaction and perceptions about our service. Called Voice of the Customer, the results of our most recent survey can be reviewed by clicking the following link.
June 2010 - Des Moines Water Works Voice of the Customer Survey Results
June 2014 - Des Moines Water Works Voice of the Customer Survey Results
Satisfaction Survey
Tell us about your recent experiences with Des Moines Water Works!
Scale: 1 = Strongly Disagree to 5 = Strongly Agree.
- Rates & Service Areas
- Water Service Agreement
- Start New Service
- Project H20
- Customer Survey
- Water Outages
- Frequently Asked Questions
- Contact DMWW
- Payment Options
- Pay Stations
- Wholesale Customers
- Landlords
- Realtors
- Contractors & Developers
DSMH20 - DMWW Blog
For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.