Customer Service: 515.283.8700

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All emails sent to Des Moines Water Works will be addressed and responded to within 1 business day. Emails are not intended to be used for emergency situations. In case of emergency, please call 515.283.8700, 24 hours a day, 7 days a week.

If you would like to share your recent customer service experience with a management representative, contact Laura Sarcone, Director of Customer Service and Marketing, at

Des Moines Water Works

2201 George Flagg Parkway, Des Moines, IA 50321
Phone: 515.283.8700
Hours: 7:30 a.m. to 5:00 p.m. Monday - Friday

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