Customer Service: 515.283.8700

Customer Service

Customer Service

Des Moines Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone:  515.283.8700, 7:30 am - 5:30 pm, Monday-Friday

By E-mail:  customerservice@dmww.com or use this website's contact form.

In Person:  2201 George Flagg Parkway, Des Moines. Office hours 7:30 am - 5:30 pm, Monday-Friday

DMWW is pleased to bring you more information about a variety of topics. Learn more about our services, programs, and answers to many of your questions. In addition, Des Moines Water Works provides customer services to a number of communities in central Iowa. You may view information specific to your community by selecting the Rates and Service Areas page

Field Hours

Service Area Hours After Hour Fee
Des Moines, Windsor Heights, Pleasant Hill, Unincorporated Polk County

Normal field hours

Monday – Friday, 7:30 a.m. – 6:00 p.m.
Saturday, 7:30 a.m. – 3:30 p.m.
None (included in the termination fee)

After hours

Monday – Friday, 6:00 p.m. – 9:30 p.m.
$25 after hours fee
Area formerly known as SE Polk Rural Water District, Runnells, Cumming, Alleman

Normal field hours

Monday – Friday, 7:30 p.m. – 3:30 p.m.
None (included in the termination fee)

After hours

Monday – Friday, 3:30 p.m. – 9:30 p.m.
Saturday, 7:30 a.m. – 3:30 p.m.
$65 after hours fee
All Areas – Other hours Turn-on will be deferred to the next business day (unless deemed an emergency) Not applicable

DSM H20

DSMH20 - DMWW Blog

For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.