Customer Service
Des Moines Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:
By Phone: 515.283.8700, 7:30 am - 5:00 pm, Monday-Friday
By E-mail: customerservice@dmww.com or use this website's contact form.
In Person: 2201 George Flagg Parkway, Des Moines. Office hours 7:30 am - 5:00 pm, Monday-Friday. NOTE: DMWW General Office is closed to the public at this time due to COVID-19.
DMWW is pleased to bring you more information about a variety of topics and services. Learn more about our services, programs, and answers to many of your questions. In addition, Des Moines Water Works provides customer services to a number of communities in central Iowa. You may view information specific to your community by selecting the Rates and Service Areas page
Field Hours
| Service Area | Hours | After Hour Fee |
|---|---|---|
| Des Moines, Windsor Heights, Pleasant Hill, Unincorporated Polk County | Normal field hoursMonday – Friday, 7:30 a.m. – 6:00 p.m.Saturday, 7:30 a.m. – 3:30 p.m. |
None (included in the termination fee) |
After hoursMonday – Friday, 6:00 p.m. – 9:30 p.m. |
$35 after hours fee | |
| Area formerly known as SE Polk Rural Water District, Runnells, Cumming, Alleman | Normal field hoursMonday – Friday, 7:30 p.m. – 3:30 p.m. |
None (included in the termination fee) |
After hoursMonday – Friday, 3:30 p.m. – 9:30 p.m.Saturday, 7:30 a.m. – 3:30 p.m. |
$75 after hours fee | |
| All Areas – Other hours | Turn-on will be deferred to the next business day (unless deemed an emergency) | Not applicable |
- Rates & Service Areas
- Water Service Agreement
- Start New Service
- Project H20
- Customer Survey
- Water Outages
- Frequently Asked Questions
- Contact DMWW
- Payment Options
- Pay Stations
- Wholesale Customers
- Landlords
- Realtors
- Contractors & Developers
DSMH20 - DMWW Blog
For the latest news in water quality, customer service and other water-related hot topics, visit DMWW's blog.
Project H20
Learn about DMWW's voluntary program to assist low-income households in the Des Moines metro.
