Des Moines Water Works has been pleased to provide meter reading, billing, payment processing and general customer service to Pleasant Hill residents on behalf of the City of Pleasant Hill since 1999.
Whenever you have questions regarding your water service, water quality, billing statement, payment options, or any other water-related questions, we encourage you to contact us in one of the following ways:
By Phone: 515-283-8700
By Email: customerservice@dmww.com
In Person: 2201 George Flagg Parkway, Des Moines
Office hours 7:30 am - 5:30 pm, Mon - Fri
Services Billed
Pleasant Hill residents are billed for the following services on their DMWW billing statement:
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Service
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Details
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Water
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Consumption measured in Gallons or Cubic Feet by water meter. See water rate table below.
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Sewer
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Consumption measured in Gallons or Cubic Feet based on the amount of water used.
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Availability* charge
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$9.00 water and $8.00 sewer
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Solid Waste
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$9.00
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Recycling
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$2.63
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*Note: Availability charges represent the cost of making water and sewer services available to the customer, regardless of the amount of usage. This also included the administrative expenses incurred for maintaining the customer’s account.
Water Consumption Rates
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Type of Customer
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Inside City Water Rate
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Outside City Water Rate
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Residential - Unlimited
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$4.00 per 1,000 gallons or
$29.92 per 1,000 cubic feet
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$6.00 per 1,000 gallons or
$44.88 per 1,000 cubic feet
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Commercial/Industrial Step 1 – up to 20,000 gallons
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$4.00 per 1,000 gallons or
$29.92 per 1,000 cubic feet
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Not applicable
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Commercial/Industrial Step 2 – over 20,001 gallons per day
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$3.36 per 1,000 gallons or
$25.13 per 1,000 cubic feet
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Not applicable
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For example: If a residential account uses 5,000 gallons, it will be billed at $4.00 per 1,000 gallons (5 X $4.00 = $20.00). Note: this amount will be for water consumption only. It does not include sewer charges, solid waste, taxes, or any other charges that are presented on the Billing Statement.
Sewer Rates
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Type of Customer
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Inside City Sewer Rate
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Residential
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$4.77 per 1,000 gallons or
$35.68 per 1,000 cubic feet
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Commercial/Industrial Step 1 – up to 20,000 gallons
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$4.77 per 1,000 gallons or
$35.68 per 1,000 cubic feet
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Commercial/Industrial Step 2 - 20,001 or more gallons
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$3.68 per 1,000 gallons or
$27.53 per 1,000 cubic feet
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For example: If a residential account uses 5,000 gallons, it will be billed at $4.77 per 1,000 gallons (5 X $4.77= $23.85). Note: this amount will be for sewer only. It does not include water charges, solid waste, taxes, or any other charges that are presented on the Billing Statement.
Deposit
Customers who are tenants of a property will be charged a $60 deposit equal to the usual cost of 90 days of water service based on an average household consumption of 7,500 gallons per thirty day period. This deposit will be added to the customer's account and will be reflected on the customer's first statement. Deposits are subject to Des Moines Water Works' collection rules, and as such, service may be terminated for non-payment of a deposit. The deposit will be applied to the balance of the account at the date of final service. Any amounts remaining after application of the deposit to the final balance will be refunded to the customer within a reasonable period of time after the customer's final- service date.
Penalties and Fees
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Penalty or Fee
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Details
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Delayed Payment Fee
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5% of past due bill at 30 days (applied to all charges except sales tax).
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Termination Fee
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$45.00 - An additional $25 fee applies when water is restored after 6 p.m.
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Returned Check Policy
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Any check returned due to non-sufficient funds or a closed account will incur a charge as provided by state law.
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Irrigation Meters and Sewer Charges
Residential properties are required by Pleasant Hill city ordinance to have an irrigation meter installed. The irrigation meter usage is not billed for sewer. To acquire a permit and irrigation meter regulations, contact Pleasant Hill City Hall at 262-9368.