Customer Satisfaction

At Des Moines Water Works, we are serious about wanting to meet or exceed the needs of our customers.  Bi-annually, Des Moines Water Works formally surveys its customers to measure satisfaction and perceptions about our service.  Called Voice of the Customer, the results of our most recent survey can be reviewed by clicking the following link.  (Des Moines Water Works Voice of Customer Survey Results). 

Although we formally survey customers every other year, we appreciate your feedback at any time.   If you have comments, suggestions, or would like to share your recent experiences with Des Moines Water Works, please click the following link. (Customer Service Survey).