Customer Service

Des Moines Water Works takes great pride in being able to offer our customers a high level of customer service. Whenever you have questions regarding your water service, water quality, billing statement, payment options or any other water-related questions, we encourage you to contact us in one of the following ways:

By Phone:  515-283-8700, 7:30 am - 5:30 pm, Mon - Fri

By E-mail:  customerservice@dmww.com

In Person:  2201 George Flagg Parkway, Des Moines
                     Office hours 7:30 am - 5:30 pm, Mon.-Fri.

DMWW is pleased to bring you more information about a variety of topics on this web site. With a simple click on the links, learn more about our services, programs, and answers to many of your questions. In addition, Des Moines Water Works provides customer services to a number of communities in Central Iowa. You may view information specific to your community by selecting it from the menu option on the left.