Customer Service: 515.283.8700

Listening to the Voice of the Customer

Listening to the Voice of the Customer

Des Moines Water Works has retained Essman/Research, an independent marketing research company in Des Moines to conduct random telephone surveys the weeks of April 21 and 28. We value your opinion and ask for your assistance with this important customer research.

Important Information About Your Drinking Water

Important Information About Your Drinking Water

Testing results received on March 21, 2014, show Des Moines Water Works exceeded the regulatory standard for Total Trihalomethanes. Tap water remains safe to consume and customers do not need to use alternative sources of drinking water.

Water Shortage Plan

Water Shortage Plan

To prepare for unfavorably dry and hot conditions this summer,  Des Moines Water Works has developed a Water Shortage Plan to guide utility activities and communications in the event a drought persists this summer.

Water Service Line Protection

Water Service Line Protection

The entire exterior water service line that connects your home with Des Moines Water Works' main is your responsibility as a homeowner. Sign up for optional Water Service Line Coverage through HomeServe for protection from costly repairs.

Water Quality Report

Water Quality Report

The Consumer Confidence Report summarizes the results of our water monitoring program as required by the Environmental Protection Agency (EPA) during 2012.

Water Works Parks

Water Works Parks

Des Moines Water Works maintains Water Works Park and Maffitt Reservoir Park. Water Works Park is approximately 1,500 acres of land near downtown Des Moines and is one of the largest urban parks. Maffitt Reservoir includes 1,300 acres of land, including wooded areas and a 200 acre lake popular for fishing.

Careers at DMWW

Careers at DMWW

Every employee at DMWW contributes to the quality of life for Des Moines metro citizens.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in Des Moines.

DSMH20 - DMWW Blog

DSMH20 - DMWW Blog

For the latest  in water quality, customer service and park news, visit DMWW’s blog.