Customer Service: 515.283.8700

FAQ: NEW DMWW ACCOUNT NUMBERS AND BILLING & PAYMENT SYSTEM

FAQ: NEW DMWW ACCOUNT NUMBERS AND BILLING & PAYMENT SYSTEM

Des Moines Water Works recently launched a new online billing and payment system with several convenient payment features.  All DMWW customers have new customer and account numbers, which will be needed for registration on the customer account portal, now powered by InvoiceCloud.

Annual Backflow Administration Fee

Annual Backflow Administration Fee

In accordance with Des Moines Water Works Rules & Regulations 511.34, customers with backflow device(s) will see an annual administration fee of $15.00 per backflow device on their current December or January statement. Learn more about Des Moines Water Works' Backflow Prevention Program.

Des Moines Water Works General Office Building Closed to Walk-in Customer Service

Des Moines Water Works General Office Building Closed to Walk-in Customer Service

Des Moines Water Works General Office is closed to walk-in customers, effective November 18, 2020. Des Moines Water Works offers a variety of opportunities to complete bill payment and to meet customer service needs.

High Call Volume

High Call Volume

Des Moines Water Works is experiencing high call volume as we assist customers in our new billing and payment system.  If you would like to make a payment online, click learn more to find out how to access our new billing and payment system.

Can't Pay? Let's Talk.

Can't Pay? Let's Talk.

It is very important for customers who are struggling to pay their bill to call DMWW at (515) 283-8700 to discuss available options, like payment arrangements or connecting customers with other resources.

Water Works Parks

Water Works Parks

Des Moines Water Works maintains Water Works Park and Maffitt Reservoir Park. Water Works Park is approximately 1,500 acres of land near downtown Des Moines and is one of the largest urban parks. Maffitt Reservoir includes 1,300 acres of land, including wooded areas and a 200 acre lake popular for fishing.

Careers at DMWW

Careers at DMWW

Every employee at DMWW contributes to the quality of life for Des Moines metro citizens.

Project H20

Project H20

Learn about DMWW's voluntary program to assist low-income households in Des Moines.

DSMH20 - DMWW Blog

DSMH20 - DMWW Blog

For the latest  in water quality, customer service and park news, visit DMWW’s blog.